Frequently Asked Questions

Yes! All of our fiber plans feature symmetrical speeds, meaning your upload speed is just as fast as your download speed. This is perfect for video conferencing, online gaming, and backing up large files to the cloud.

Never. We believe you should be able to use the internet you pay for. None of our plans have data caps or overage fees. Stream, download, and upload as much as you want, any time you want.

No. Unlike cable internet, which often shares bandwidth among a neighborhood, fiber provides a dedicated connection. Your speeds remain consistent regardless of the time of day or what your neighbors are doing online.

No, we do not require annual contracts. Our services are billed on a month-to-month basis, giving you the flexibility to change or cancel your plan at any time without early termination fees.

Standard professional installation is included for free with our Standard and Premium plans. A one-time setup fee may apply to the Basic plan depending on your location. Call us for full details.

You do not need to buy your own router. We provide a high-performance Wi-Fi router with the Basic plan, and advanced Mesh Wi-Fi systems with our Standard and Premium plans to ensure whole-home coverage. You can use your own compatible equipment if you prefer.

If your home has had fiber previously, activation can happen in just a few days. If we need to run a new fiber line to your home, standard installation typically takes 1–2 hours once our technicians arrive at your property.

Yes! If you choose to add our VoIP digital voice service to your internet plan, you can port your existing home phone number to our network at no additional charge.

The fastest way to check availability is to call our support team at +1 (800) 000-0000. They can instantly verify if your exact address is serviceable and help you schedule an installation appointment.